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Water and Wastewater Pre-Authorized Debit Agreement Application

Utilities Department
City of Kawartha Lakes
P.O. Box 696, 26 Francis Street
Lindsay, Ontario K9V 4W9
Tel: (705) 324-9411 Ext. 1274 Ext 1272, 1-888-822-2225
Fax: (705) 328-2620
Email:utilitybilling@kawarthalakes.ca
www.kawarthalakes.ca

Please Read Carefully

One of the requirements for enrollment is that the water account must be paid up to date prior to starting the program. If you are moving within the City of Kawartha Lakes and wish to sign up your new property on a monthly plan, please note that the plan is not transferrable. We require a minimum 1 year’s water history in order to estimate the monthly amount so the account will automatically be set up for the bill due date plan. Once we have a year’s history you can switch to a monthly plan by sending us a request in writing.

I/we authorize City of Kawartha Lakes, and the financial institution designated (or any other financial institution I/We may authorize at any time) to begin deductions as per my/our instructions for payment of the water & wastewater invoice for the property listed below according to the following payment frequency:

Regular payments for the frequency identified above will be debited to my/our specified account on the date indicated above. The City of Kawartha Lakes will provide written notice of the amount of each regular debit on the water & wastewater invoice issued four times per year, as well as a letter in October, November or December advising of the monthly payment obligations for the following 12 month period. The reconciliation amount (the amount needed to clear the account) will be indicated on the bill that is sent prior to your reconciliation date. The City of Kawartha Lakes will obtain my/our authorization for any other one-time or sporadic debits.

This authority is to remain in effect until City of Kawartha Lakes has received written notification from me/us of its change or termination. This notification must be received at least ten (10) business days before the next debit is scheduled at the address provided above. I/We may obtain a sample cancellation form, or more information on my/our right to cancel a PAD Agreement at the City of Kawartha Lakes website; my/our financial institution; or by visiting www.cdnpay.ca.

I/we have certain recourse rights if any debit does not comply with this agreement. For example, I/we have the right to receive reimbursement for any PAD that is not authorized or is not consistent with this PAD Agreement. To obtain a form for a Reimbursement Claim, or for more information on my/our recourse rights, I/we may contact my/our financial institution or visit www.cdnpay.ca

Payments returned by your financial institution (ie: NSF, stop payment) are subject to a processing fee which will be added to the water account and will be deducted during the reconciliation process unless a replacement payment has already been received.  Two returned payments in a 12-month period will result in termination of rights to be enrolled in the Pre-Authorized Debit Program.             

Where the customer’s account agreement requires the signature of two or more signing authorities, the signatures of all such persons are required for the purposes of this PAD Agreement.

Personal information contained on this form is collected pursuant to the Municipal Act, 2001 and will be used for the purpose of responding to your request. Questions about the collection of this information should be directed to the City Clerk or Deputy-Clerk at clerks@kawarthalakes.ca.

If you have any questions about the application, please email taxes@kawarthalakes.ca